Information for new exchange students

This page contains important information on what you, as a new VIA student, have to do before you arrive and on arrival to prepare for your stay with us.

Before you arrive

  • When travelling to Denmark you need to have the right permits in place. Depending on how long you are planning on staying and where you come from, you may need a visa or a residence permit.

    Learn more about residence permit and visa in Denmark here!

  • When moving to Denmark, you should check up on your insurances to make sure you have the coverage you need in case of an emergency, as insurance in Denmark may be different from what you are used to at home.

    Learn more about insurance in Denmark here!

  • Go to our housing page with information on housing options near all of VIA's locations.

    You may have to buy or print texts for your programme. The costs vary from programme to programme but expect 250-300 DKK.

    To learn more about living costs in Denmark and to see an example of a budget for an international VIA student go here.

  • Computer

    Students at VIA need to bring their own computer. 

    You will need your computer at class and when writing assignments. If you are about to buy a new computer, we recommend that you wait until after you have started your programme. This way, it will be easier for you to make sure that your new computer has the needed capacity to run e.g. study-related software. 

    We recommend that you buy a laptop with a long battery life. 

    Please note that the technical programmes at VIA may have specific demands regarding hardware. Check your programme's website for more specific information.

    Student card from your home institution

    It is a good idea to bring your study card from your home university. You will receive a digital study card here, but perhaps not right away. You can use your study card to get discounts at some stores, for events etc.

Access to VIA

  • Once you have been enrolled at VIA, you will receive an acceptance letter along with information on study start and introduction programme.

    Later on, you will also receive an e-mail containing your VIA ID, an autogenerated sequence of numbers and an instruction to complete VIA Start (

    It is important that you complete VIA Start, as this will give you access to VIA’s IT systems and services, such as our study portal MyVIA, Itslearning and VIAmail, where you will find important information about your study start. More on how to complete VIA Start in the ‘Get access to VIA’s IT-systems and services’ below.

  • To get access to VIA’s IT-systems, you have to complete VIA Start (

    You can log on with MitID. If you don’t have a Danish CPR number and Mit ID yet, or if you are experiencing problems when using MitID, you can ask for a temporary login the VIA ID in your VIA Start e-mail and your private e-mail address. Afterwards, you will receive an e-mail with more information.

    During the process, you have to upload a picture for your student card, confirm that you have read the IT regulations, change your password and consider whether you want to allow VIA to send text messages to your phone.

    Once you have completed VIA Start, you will have access to VIA’s IT-systems and services within 24 hours. You will e.g. have access to VIAmail, MyVIA (VIA's online student portal), Itslearning (VIA’s digital platform for teaching), OneDrive, download of the Office suite and much more. Your courses will be visible on Itslearning 30 days before study start. 

    Not received an e-mail? Check your spam filter or the "unwanted mail" folder.

    In need of further assistance?

    If you need help getting access to VIA’s IT-systems, you are more than welcome to contact VIA’s IT department. Send an e-mail to or call at +45 87 55 12 12. Opening hours are Monday-Friday 7.30 am to 3.30 pm.

  • MyVIA

    MyVIA is VIA's primary communication channel to students. This is also where you find general information on e.g. exams, student counselling, international opportunities, study administrative rules, IT, canteen, library, facilities on campus and much more. Your campus and your study programme will also post news for all students at your campus and study programme here.

    How to log on to MyVIA

    1. Go to the MyVIA study portal
    2. Login with your VIA e-mail address and the password you chose when you signed on through VIAstart. Your VIA e-mail consists of your VIA ID + Example:
    3. Once you are logged on, find the information relevant to your specific study programme


    When it comes to academic information on your study programme can be found at Itslearning. This goes for e.g. meeting schedule and required materials such as books. 

    How to log on to Itslearning:

    Go to and log on with your VIAmail address and the password you chose in VIA Start. Your VIAmail is your VIA ID + Example:

  • The digital student card

    If you would like a digital student card, just order it online. It’s free.

    Order a digital student card through ISIC here. 

    The physical VIAcard

    As a VIA student, you can supplement your digital student card with a physical VIAcard. Use it to gain access to your campus and for printing/copying.

    You can order a VIAcard here. Ordering a VIAcard is free.

    You can read more about the VIAcard on Studynet. Click on “Campus” and then “Service centre”.

    Student discount

    VIA collaborates with ISIC, which means that, if you order a digital student card as described above, you will always have an internationally recognised discount card/student ID on hand. The card gives you easy access to both online and local student discounts with your smartphone. You can also bring the student card from your home institution, this provides access to the same discounts.

Help and guidance